Terms & Conditions
Repairs & Warranty
Agreement for repairs
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to Apple Master Ltd and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book, post or sign the service check-in walk-in form and shall continue until we have repaired or
otherwise returned your Device, whichever is sooner, and received any payment due from you..
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any
relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use high-quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode or password of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any standard screen repair or battery replacement it might take from 30 minutes - 48 hours. For internal components or Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device), it may take at least 5-7 working days to be completed and in rare cases and circumstances up to 90 days or longer. In some cases, if we are not satisfied with the outcomes and we are aware the repair does not comply with our standards, the repair is unsafe, it requires further testing we might decide to review the job and in this case, it might take longer.
2.6 We shall notify you when the Device has been repaired or the job has been cancelled for any reason, In this case, it is required that you must collect the device or request us to post the device to you (shipping will be chargeable) within 30-days. If the device has not been collected within 30-days from the first notice it will be transferred to our warehouse or storage facilities for a further 60 days. A storage cost of 0.50p per day will be applied after 30 days from the first notice. Any delivery from the warehouse will be chargeable; a flat fee of £15.00 for the labour and the packing will be applied in addition to the previous storage costs. There is no pick-up option in person from the storage hence the costs for the shipping and the insurance will be applied to deliver the device to you. If necessary, we shall send a final reminder and the device will be recycled if not collected within 90-days from the first notice and you will be entitled to pay the above costs and the recycling costs.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for the storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 Apple Master Ltd may install warranty seals following the repair. Any tampering of the seals will void the Apple Master Ltd warranty.
2.12 We cannot guarantee our products and repairs are error-free, we are not responsible for any loss or damage caused by whatever form related to the repair or fault but, the repaired device from us are covered by the warranty terms outlined in the table below:
Repair or Product Type - Warranty Term
Screen and component replacement 30 Days - Lifetime Warranty
Battery replacement 30 Days - 12-month Warranty
Liquid Damage 0 Days Warranty
Software Repair 0 Days Warranty
Computer Repair 30 Days - 90 Days Warranty
Phone & Computer Logic Board Repair (Level 3) 30 Days Warranty
Refurbished Device 12-month Warranty (unless otherwise specified)
Accessories 12-month Warranty (unless otherwise specified)
Legal Note; In some circumstances, the warranty might be different from what is stated above, like; longer, shorter or excluded. Please refer to the paperwork, TXT/ E-mail for the agreement we have reached.
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced/repaired only, however, if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Apple Master Ltd or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.16 We ask our customers to monitor their Device post repaired / liquid damage repairs, as unknown issues can arise soon after repair or treatment for liquid damage, which is beyond our control.
2.17 Should your Device display any further issues relating to the repair or liquid damage repair during the Warranty period, we will re-assess and re-quote for the work needed if this requires other parts or operations. For liquid damaged repairs we may in a few cases also offer a partial or full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £45.00 up-front cost, should you wish to take this option.
2.18 Following repair, any waterproofing or resistance cannot be guaranteed.
2.19 Apple Master Ltd accepts a 14-days warranty for all items purchased online. The items need to be in their original packing together with their accessories, not used or open.
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your device is damaged beyond economical repair as a direct result of a service or repair undertaken by Apple Master Ltd, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair, issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Apple Master Ltd.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.7 If you use our “Repair service”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair, there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on repairs on work carried out.
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions.
By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please contact our team.
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Use of our repair service will void your manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to your repair.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. Although unlikely, opening the Device could set off further damage and in some cases may be very serious and irreparable.
We shall offer 30 days warranty for liquid damage repairs. Should your Device display any more issues relating to the liquid damage during this period, we will re-assess and re-quote for the work needed. We will also offer a full refund, excluding the £45.00 up-front cost, should you wish to take this option.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Apple Master Ltd.
Should any issues become evident, once the device is opened, we will contact you immediately via telephone/email. [Examples of this may include missing screens and torn flex cables.]
At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the technician begins the repair.
If you use our Main Lab repair service please make sure you read 3.7 above.
The warranty term included with your repair is detailed in 2.12 above.
If the Device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.
The warranty includes the repaired/replaced part(s) only and does not include further accidental or liquid damage to these parts.
If your device is repaired by a 3rd party after our service, your warranty with Apple Master Ltd will be voided
6.0 Website terms & Conditions
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Apple Master Ltd relationship with you in relation to this website. The term ‘Apple Master’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you refers to the user or viewer of our website. We may modify this agreement at any time, and such modifications shall be effective immediately upon posting the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.
6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice. The full content of the websites and terms can be viewed at Website Map (The tree of contents) and provide the information or by offering assistance, when reasonable, if the information is not easy to find in the platform, within 90 days.
6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6.4 This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, text. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6.5 All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
6.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
You agree to indemnify, defend, not threaten and hold harmless Apple Master Ltd, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
6.10 Copyright, Licenses and Idea Submissions:
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Apple Master Ltd, its affiliates or other third party licensors.
6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.
6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.
6.10.3 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.
6.10.4 You agree to grant to Apple Master Ltd a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Apple Master Ltd by all means and in any media now known or hereafter developed.
You also grant to Apple Master Ltd the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Apple Master Ltd for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Apple Master Ltd
6.10.5 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Apple Master Ltd other product and company names mentioned in the Site may be the trademarks of their respective owners.
6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
Last updated Sep. 2020
Privacy & Safety
In conformity with General Data Protection Regulation (GDPR) we updated our policy 10/05/2018
At Apple Master Ltd we guarantee our commitment to respecting and protecting your online privacy. This includes your need and your right to know what we do with the personal information you share with us. It also guides our company's policies regarding the management of this data, including how the information is collected, processed, and for what purposes.
What we collect and what we do with this information
We may collect the following information:
When a new account is created at Apple Master Ltd, we store the email address and the encrypted password in our database.
We use this email address to send important information related to your account (account activation, password reset, subscription status, notifications or expires). Every message has a link to unsubscribe from emails.
This information is used to provide sitemap files that can be submitted to search engines, and to provide you with detailed information about your website structure. We may use this information to improve our products and services.
Every time you log on to our website, your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Apple Master Ltd may send "cookies" to your computer. Cookies are fragments of data sent through the web server and stored on your hard drive. Cookies cannot read the files stored on your computer, nor can they gather information. The purpose of cookies is just to monitor the traffic on the site, so we know which pages you have visited or customized, making it easier for you to download the information the next time you look at our pages.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You may request to have your personal data to be removed from our servers.
If you would like a copy of the information held on you or to correct or erase this information please write to our Contact Us form.
Please contact our manager by calling 020 3490 9160
Kindly do not sent unsolicited Messages, WhatsApp, E-mail or letters.
Please do not gather and use unauthorised contacts.
- Credit / Debit Cards
- PAYPAL (For online order with shipping service)
- Offline Payments